Privacy Policy
Last updated: January 2025
1. Introduction
NestAlert ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based property alert service.
By using NestAlert, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following types of information:
- Phone Number: Your WhatsApp phone number, which is necessary to send you property alerts.
- Search Preferences: Your property search criteria including location preferences, budget range, number of bedrooms, furnishing requirements, and other property specifications.
- WhatsApp Messages: Messages you send to us via WhatsApp to set up or modify your property alerts.
- Payment Information: If you subscribe to our paid service, payment details are processed securely through our payment provider.
3. How We Use Your Information
We use the information we collect to:
- Send you property alerts that match your specified criteria
- Process and manage your subscription
- Respond to your enquiries and provide customer support
- Improve our service and develop new features
- Communicate important updates about our service
4. Data Storage and Security
We take the security of your data seriously. Your information is stored securely using industry-standard encryption and security measures. We implement appropriate technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal data.
We retain your data only for as long as necessary to provide you with our services or as required by law.
5. Third-Party Services
Our service integrates with the following third parties:
- WhatsApp: We use WhatsApp Business API to communicate with you. Your use of WhatsApp is subject to WhatsApp's own privacy policy.
- Property Websites: We monitor Rightmove, Zoopla, OpenRent, and SpareRoom for property listings. We do not share your data with these websites.
- Payment Processors: We use secure third-party payment processors to handle subscription payments.
6. Your Rights
Under data protection law, you have rights including:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to Erasure: You can request that we delete your personal data at any time.
- Right to Opt-Out: You can stop receiving alerts at any time by messaging us on WhatsApp or cancelling your subscription.
To exercise any of these rights, please contact us at hello@nestalert.co.uk.
7. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: hello@nestalert.co.uk